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Have you ever wondered 'Is my BT bill fair?'

Many loyal customers of BT are charged much more than new customers who have just joined. Now for the first time you can quickly check whether you are being overcharged.

Check my BT bill


Why is your BT bill higher than others?

The amount you pay often depends on how loyal you’ve been to BT. If you joined on a cheap offer then after a time you could have been moved up to a higher “Standard Tariff” and then you could have had ten years of price hikes added to your bill. At the same time, services that might have been premium when you signed up are now being given away to new BT customers for free. This is called the loyalty penalty and 8 out of 10 people are overpaying as a result.

Switching provider isn’t the answer either, most people don’t want to switch, they just want a better deal - that’s where ismybillfair.com comes in.


How can ismybillfair help you with your BT bill?

We help you to check your BT bill. In just 60 seconds we show you how your BT bill compares to what other people pay them for a similar package. If you find out that you aren’t getting a fair deal, we can ask BT to give you a fairer deal for staying with them. We have helped thousands of BT customers to get a fair deal. Best of all, this service is completely free.

If you would prefer to speak to one of our Broadband Experts about your bill so that they can explain your options, just call us on 0203 9253991 (9.30am - 8pm Mon - Fri, 10am - 2pm Sat). Calls are charged at standard geographic rates and are free on many landline packages.

Is your bill fair? Check my BT bill


See what some of our 500,000 customers are saying about BT and ismybillfair.com!


Problems with BT phone or broadband? Here's how to contact BT

Call BT Customer Services for free on: 0800 800150. Click here for more information on BT help and support

How to complain to BT

To complain about your BT TV, broadband or landline call 0800800150. You can try BT's live online chat function to complain. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

How does ismybillfair work?

We show you what other people are paying for the same services that you have. We take care to keep this information accurate so that you can trust what you see. Then we can challenge your provider to review your bill and offer you a better deal. We have helped tens of thousands of UK customers, many of whom have had hundreds of pounds a year slashed from their bill

How much does it cost?

Our service is 100% free. No fees whatsoever, and your data is completely safe.

How long does it take?

We usually recommend to give BT 3-7 working days to reply to your challenge.

Has anyone done this before?

Over 500,000 people have used our service since we launched it in 2018. We can help you check and challenge your broadband, mobile phone, energy and even your breakdown bills.

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Is your bill fair? Check my bills

Is your bill fair?