Have you ever wondered 'Is my TalkTalk bill fair?'
Many loyal customers of TalkTalk are charged much more than new customers who have just joined. Now for the first time you can quickly check whether you are being overcharged.
Why is your TalkTalk bill higher than others?
The amount you pay for your phone or wifi often depends on how loyal you’ve been to TalkTalk . If you joined on a cheap offer then after a time you could have been moved up to a higher “Standard Tariff” and then you could have had ten years of price hikes added to your bill. At the same time, services that might have been premium when you signed up are now being given away to new TalkTalk customers for free. This is called the loyalty penalty and 8 out of 10 people are overpaying as a result.
Switching provider isn’t the answer either, most people don’t want to switch, they just want a better deal - that’s where ismybillfair.com comes in.
How can ismybillfair help you with your TalkTalk account?
We help you to check your TalkTalk bill. In just 60 seconds we show you how your TalkTalk bill compares to what other people pay them for a similar package. If you find out that you aren’t getting a fair deal, we can ask TalkTalk to give you a fairer deal for staying with them. We have helped thousands of TalkTalk customers to get a fair deal. Best of all, this service is completely free.
If you would prefer to speak to one of our Broadband Experts about your bill so that they can explain your options, just call us on 0203 9253991 (9.30am - 8pm Mon - Fri, 10am - 2pm Sat). Calls are charged at standard geographic rates and are free on many landline packages.
See what some of our 500,000 customers are saying about TalkTalk and ismybillfair.com!
Problems with TalkTalk broadband? Here's how to contact TalkTalk
Call TalkTalk for free on: 0345 172 0088. Make sure you have your account details to hand when you call. Calls are free from a TalkTalk phone, their customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact them, simply dial 18001 followed by 0345 1720088. Click here for more information on TalkTalk help and support
How to complain to TalkTalk
To complain about your TV, broadband or landline call 0345 172 0088, and for mobile services call 0345 172 0044. Or you could choose to use TalkTalk's live online chat function to complain, or you can email email@example.com however this can take longer as replies typically come within 72 hours. Alternatively you can write a letter to TalkTalk, PO Box 675, Salford, M5 0NL. In any email or letter include your name, your TalkTalk home telephone number, the names of any customer service reps you may have spoken to and a description of your complaint along with the date the problem occurred.
How does ismybillfair work?
We show you what other people are paying for the same services that you have. We take care to keep this information accurate so that you can trust what you see. Then we can challenge your provider to review your bill and offer you a better deal. We have helped tens of thousands of UK customers, many of whom have had hundreds of pounds a year slashed from their bill
How much does it cost?
Our service is 100% free. No fees whatsoever, and your data is completely safe.
How long does it take?
We usually recommend to give TalkTalk 3-7 working days to reply to your challenge.
Has anyone done this before?
Over 500,000 people have used our service since we launched it in 2018. We can help you check and challenge your broadband, mobile phone, energy and even your breakdown bills.
Is your bill fair? Check my bills