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Tell me about ismybillfair

We created ismybillfair.com to expose the unfair prices many companies charge for your monthly bills, such as Energy, Car and Home insurance, Broadband, Pay TV, and Mobile. We help you to see if you are paying a fair price, and if you’re not, help you to do something about it.

We know some brands charge people different prices for the same service. We don't think that's fair. Answer a few simple questions and we can show you how the price you pay compares to what other people pay - for the same service or package from the same company. Our people-powered service is completely free and it takes just 60 seconds to see how your price compares, without having to share any personal data.

If you check your price and see you are getting a good deal compared to others then you can now continue using that service confident that you aren't getting ripped off. But if you see that you're not getting a fair price, then we can help - in two different ways:

1. If your provider is already a partner of ours, we will work with them to offer you a fairer price for staying with them, rather than switching away - either online, or by getting them to call you. This is a unique service but is proving really popular - in research, 79% of people agreed "I would prefer to get a better deal from my existing provider rather than having to switch"

2. Alternatively, if we can't help you get a fairer price from your existing provider, we'll help you switch to get a fairer price elsewhere. We have a range of partners waiting to offer you a fairer deal - you can get a firm quote with no obligation.

Our service is unique - we quickly show you whether your bill is fair, or whether you should be doing something about it; and then, if necessary, can quickly get you a better deal. And the whole thing is free. So before you go compare the market, take a moment to find out - "is my bill fair?"


How does ismybillfair work?

Ismybillfair is powered by people. Thousands of users have already told us what services they're getting and how much they're paying. By analysing this data we're able to benchmark your deal against everyone else's. Answer a few simple questions and we can show you how the price you pay compares to what other people pay - for the same service or package from the same company. Our Priceometer will show you whether you're paying too much, getting a bargain, or somewhere in the middle.

If you check your price and see you are getting a good deal compared to others then we're delighted for you, and you can now continue using that service confident and happy that you aren't getting ripped off. But if you see that you're not getting a fair price, then we can help - in two different ways.

1. Many big companies are partnering with us to bring fairer pricing to their existing customers. So if your provider is already a partner of ours, we will work with them to offer you a fairer price for staying with them, rather than switching away - either online, or by getting them to call you. This is a unique, new service but is proving really popular - in research, 79% of people agreed "I would prefer to get a better deal from my existing provider rather than having to switch". And not only is it good news for you, it's also in the interests of the energy, broadband and insurance companies. .

2. Alternatively, if we can't help you get a fairer price from your existing provider, we'll help you switch to get a fairer price elsewhere. We have a range of partners waiting to offer you a fairer deal - you can get a firm quote with no obligation.

How does ismybillfair make money?

Just like other price comparison websites, if you switch using our service then our partner pays us a fee for each policy or subscription sold. If you choose a new, fairer deal from your existing provider rather than switching, then they pay us a small fee. We set this fee to be less than half the fee they already typically pay other websites for acquiring new customers, because we want to incentivise them to give fairer deals to their existing customers and retain them rather than just giving the best deals to new customers.

How long will it take?

Our people-powered service is completely free and it takes just 60 seconds to see how your price compares, without having to share any personal data.

Checking to see if your bill is fair should take no longer than 60 seconds.

Is this really a free service?

We will never ask you for money. Our service is completely free.

What bills do you cover?

We currently cover Energy, Car insurance, Broadband, Pay TV, and Mobile. We want to bring fairness to more bill types soon, so keep checking back.....

I am not sure what my bill covers?

The details of what you are paying for are usually in the header of your monthly bill. You might get your bills emailed to you. If not, they're probably delivered by post.

How does switching energy supplier work?

Changing who supplies your gas or electricity doesn't affect the delivery of those services – they all come into your home through the same pipes and wires. All switching means is that you pay a different supplier. When you make the decision to switch, your new supplier will sort out all the details with your existing one. They’ll even break the news that you’re leaving. Remember that some suppliers may charge you a cancellation fee.

Your new energy supplier will send you a letter setting out your new tariff and confirming important details, such as how and when you'd like to pay.

If you change your mind, it won't cost you anything to go back, providing you make your decision within 14 days. That 14-day cooling off period begins when your new supplier starts supplying your home with gas or electricity.

Will my gas and electricity be interrupted if I switch?

No – your gas and electricity supply will carry on as normal. The only important thing that'll change is the price you pay.

Why do we need your postcode?

Broadband and telecom deal availability depends on where you are, as each provider covers different areas of the country. We ask for your postcode to ensure we show you broadband, phone and TV deals that you can actually get.

When can I switch my Broadband Supplier

First check whether the term of your current Broadband contract has expired (this is more than likely to have been 12-18 months). If it has then you are free to change provider.

If you're still within contract, you can still switch, but there is likely to be a cancellation fee, which could be big. However, your provider will want to keep you happy, so even if you are still within contract you can always click Stay and see if your provider will offer you a better deal. You’ve got nothing to lose.

However, if your provider increases or has increased the price of the monthly subscription you agreed when you signed up, you should be free to leave without any penalty.

When can I switch my SIM only deal

First, check whether you are still under contract with your current provider. SIM only contracts are usually sold as Monthly or 12 month contracts although some networks also offer no commitment contracts.

When you have reached the end of your contract you are free to switch suppliers.

If you're unsure, it's worth checking your contract documents or simply contacting your current provider to find out. If you are still in contract you can still switch but there are likely to be termination charges.

Once you have selected your new SIM only deal you will need to get in touch with your current network to cancel your contract (see also FAQ How do I keep my number if I am changing networks?)

Can I switch to a SIM Only deal if I have a phone with my Contract?

Once you have reached the end of your contract, the phone is normally yours and you are free to change the type of contract you have to a SIM only deal

How does switching Broadband work?

The process of changing your broadband provider has never been easier.

If you're switching between providers who use the same Openreach telecoms network (such as BT, Sky, EE, Plusnet and TalkTalk) the new provider will arrange the whole transfer for you and it should be straightforward. They'll let your current provider know that you want to move and you'll then be sent notification letters (from your current and new providers) confirming what's happening and when the transfer should take place.

If you're switching to or from a cable network, such as Virgin Media, you'll need to contact your current provider to cancel your service as well as starting a new one with the new provider (this is sometimes known as 'cease and re-provide'). You'll then receive notification from your current provider that your contract is ending and will be given a new contract from your new provider which will tell you when your contract is due to start.

While switching times vary depending on the type of package, it shouldn’t usually take more than 10 working days. However this could be a little longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.

Can I ask my provider for a better deal if I am still in Contract with them?

Yes. Even if you are still in contract with your current provider, you can always click on STAY and ask for a fairer price. We will still challenge on your behalf because whilst providers may not be legally obliged to offer you a better deal under your contract, none of them want to have unhappy customers and they will quite often act to reduce the risk of losing you as a customer later on.

I want to call and haggle myself

All we care about at ismybillfair is that you get a fairer deal. Some of our Customers have used the information from our site to negotiate a fairer deal for themselves. If you'd prefer to stay with your Supplier here are our top haggling tips.

1. Knowledge is power - Your ismybillfair Priceometer reading is very powerful evidence to show you’re being treated unfairly. Use it to show how much more you are paying versus others just like you

2. Timing is everything - The best time to call is when you're coming to the end of your contract or if you're out of contract. Your provider will desperately want to 'lock' you in again so will be more inclined to give you a better deal at these times

3. Don't always accept the 1st offer - If the first offer isn't the one you want then say 'No'. It is likely your call handler will have more than one offer available for you, so hold out if you can

4. Ask for extra services - If your provider won't reduce your price then ask them to throw in some additional services or upgrades, like higher broadband speeds or extra channels (most of the time it won't cost them a penny more)

5. Don't pay for what you don't use - Cancel parts of your service you no longer use. You'd be surprised what you may have signed up for over the years

6. Don't accept anything you are unhappy with - if you're feeling backed into a corner you can hang up or just ring your call handler back. Negotiating can be tricky so take your time

7. Don't quit - Providers have multiple teams performing similar roles but are incentivised in different ways. What this means is if you're not getting what you want from one agent you can try hanging up and speaking to someone else. This is a tactic than can often work