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28 June 2019

OFCOM INTRODUCE NEW ‘TEXT-TO-SWITCH’ PROCESS

Mobile phone providers will have to comply with OFCOMs ‘Text-To-Switch’ process from 1st July 2019. This means any customer can text their provider for free to switch to another provider without having to speak directly to their existing provider.

This is after OFCOMs findings that 2.5 million say ‘they experienced at least one major problem when switching, while seven in ten encountered at least some difficulty’. Mobile providers have had 18 months to comply with and implement the new process, the deadline being the 1st of July.

One of the biggest issues when customers try to leave their provider is their retention teams unwelcome attempts to try and stop customers from leaving. This process will mean it’s quicker and easier for customers and businesses to leave their mobile phone provider, putting more power into the hands of consumers.

HOW TEXT-TO-SWITCH WORKS

1. Request a switching code by texting a free number. The same code can be requested online or by calling your provider.

2. You will then immediately receive one of two types of code from your current provider – if you want to keep your number you’ll receive a Porting Authorisation Code (PAC). If you want a new number you’ll receive a cancellation code.

3. You then pass your code on to your new provider when you sign up.

The switch code is valid for 30 days and your current provider will send through any information regarding any outstanding costs or early termination fees.

When customers Text-To-Switch, this does not end the current contract, the contract is switched over once the code has been passed to the new provider.

WANT TO STAY BUT JUST RECEIVE A BETTER DEAL?

If you don’t want to switch, but just want a better deal from your current provider, use our free service! Simple click your provider, enter your package details to check your bill against thousands of others, then enter your personal details to challenge your provider. It’s free and only takes 60 seconds. The stats show that around 19% of people switch per year, whereas 79% would rather stay with their provider but just get a fairer bill. Want to check your mobile bill? Click here.

Is your bill fair?

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