How do I negotiate a fairer deal from my provider?
All we care about at ismybillfair.com is that you get a fairer deal.
Some of our customers have used the information from our site to negotiate a fairer deal for themselves just like Robin who shared his success with us recently.
“I have reduced my SKY bill by exactly £600 for the next 12 months and getting a new router and faster unlimited broadband after seeing how much I was paying compared with the average/less. Many thanks” Robin from Surrey.
How to get a better deal with your Broadband Provider
If you’re thinking about contacting your Internet Service Provider then we have put together a list of numbers we recommend you phoning.
Contacting your provider can feel tricky especially if trying to negotiate a fairer deal, so we have put together our top 7 haggling tips to help you. Remember to try to speak in a friendly voice and be as assertive as you can no matter what happens. If you feel unsure or if you don't understand what you have been told then tell the person on the phone and ask them to explain it again.
Remember that if you say that you are a vulnerable customer, if you have communication or accessibility needs they have to prioritise and treat your request accordingly.
If you would prefer to speak to one of our Broadband Experts about your bill so that they can explain your options, just call us on 0203 9253991 (9.30am - 8pm Mon - Fri, 10am - 2pm Sat). Calls are charged at standard geographic rates and are free on many landline packages.
1. Knowledge is power
Your ismybillfair Priceometer reading is very powerful evidence to show you’re being treated unfairly. Remember the numbers you were shown and use them to show how much more you are paying versus others just like you.
2. Timing is important, but not everything
The best time to call is when you're coming to the end of your contract or if you're out of contract. Your provider will desperately want to 'lock' you in again so will be more inclined to give you a better deal.
3. Don't always accept the 1st offer
If the first offer isn't the one you want say 'No'. It is likely your call handler will have more than one offer available to you, so hold out if you can. If they don't offer you an even better deal then you can always change your mind and accept.
4. Ask for extra services
If your provider won't reduce your price then ask them to throw in some additional services or upgrades, like higher broadband speeds or extra channels, most of the time it won't cost them a penny more so they will be happy to do that.
5. Don't pay for what you don't use
Cancel parts of your service you no longer use. You'd be surprised what you may have signed up for.
6. Don't accept anything you are unhappy with
Have in mind the sort of deal that you would be happy to accept before you make the call. If you're feeling backed into a corner you can hang up or just ring your call handler back. Negotiating can be tricky so take your time.
7. Don't quit
Providers have multiple teams performing similar roles but incentivised in different ways. What this means is if you're not getting what you want from one agent you can try hanging up and speaking to someone else who might be able to offer you a different deal. This is a tactic that can often work. You should also remember to be patient especially if you have raised a complaint about an aspect of the service. Give the company a reasonable period to sort out the issue an get back to you. But if they don't then you should use the companies complaint procedure and stick to your guns.
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