Disconnection Fees Explained
Broadband Disconnection Fees
Most providers ask you to sign a minimum term contract when you join them. This is normally 12 or 18 months. If you decide to leave and you are still in your minimum term, your provider may tell you a fee apply. This is often called an early cancellation or disconnection fee.
Providers are only allowed to charge you the profit they could have made from you monthly price if you had stayed, not the full amount. This means disconnection fees are often much less than you think they might be.
Negotiating your disconnections fees
If you have had a poor experience, such as slow broadband speed, you may also be able to negotiate a reduction in any disconnections fees when you leave.
Broadband provider disconnection fees
You can find information about your provider disconnection fees here:
Shell Energy (previously First Utility)
Three (previously Relish)
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