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What are the Energy Disconnection rules?

Understanding the Energy disconnection rules.

At one time or another many people experience difficulties paying their bills. If you get into debt with your electricity supplier it's very important to tackle the problem. If you let your energy bills build up, there is a risk of eventually being disconnected – which means having your energy cut off by your supplier. Here we explain the rules, what should happen if you are disconnected and the help available to you to get reconnected.

If you don’t contact your supplier within a 28 day period about a debt, they can contact you about the possibility of disconnecting your energy supply. However your supplier must give you a chance to repay the money due through a payment plan before they disconnect you. Having said this, its uncomment that a supplier will disconnect a customer. Usually your supplier will ask to fit a prepayment meter into your home. If you don’t want this you can always ask your supplier for other options.

Understanding the Energy disconnection rules

If you don’t contact your supplier to agree how to pay off your debt, they can install a prepayment meter under a warrant to recover the money due. However, this can only be done as a last resort and your supplier must send you a notice tell you they’re applying to the court.

Read Understand Your Energy Bill

Who can’t be disconnected?

  • If you're bankrupt or you owe debts to a former energy supplier
  • If you're eligible for the Priority Services Register
  • If you're a 'Safety Net' vulnerable consumer

You can find out about your Energy disconnection rules & fees here:

British Gas:

EDF Energy



OVO Energy

Scottish Power


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