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Are You Overpaying For your TV, Broadband, Home Phone?

9 April 2018

Ismybillfair is powered by people. Thousands of users have already told us what services they're getting and how much they're paying. By analysing this data we're able to benchmark your deal against everyone else's. Answer a few simple questions and we can show you how the price you pay compares to what other people pay - for the same service or package from the same company. Our Priceometer will show you whether you're paying too much, getting a bargain, or somewhere in the middle.

If you check your price and see you are getting a good deal compared to others then we're delighted for you, and you can now continue using that service confident and happy that you aren't getting ripped off. But if you see that you're not getting a fair price, then we can help - in two different ways.

1. Many big companies are partnering with us to bring fairer pricing to their existing customers. So if your provider is already a partner of ours, we will work with them to offer you a fairer price for staying with them, rather than switching away - either online, or by getting them to call you. This is a unique, new service but is proving really popular - in research, 79% of people agreed "I would prefer to get a better deal from my existing provider rather than having to switch". And not only is it good news for you, it's also in the interests of the energy, broadband and insurance companies. .

2. Alternatively, if we can't help you get a fairer price from your existing provider, we'll help you switch to get a fairer price elsewhere. We have a range of partners waiting to offer you a fairer deal - you can get a firm quote with no obligation.


Our researchers have looked in detail at the results from customers who’ve used our service to compare their broadband bill.

We’ve found that the average monthly bill for people with BT broadband and phone is £52. Some of you are paying as little as £30, while others more than three times as much at £100 — a shocking £70 difference each month. This would be especially galling if you aren't happy with your BT broadband speed (Check out our page on broadband speed tests). Similarly, we’re seeing people paying £54 at the lower end for their Sky Broadband, home phone, and full TV (0-30mbps) bundle while the upper pricepoint is more than double at £116 each month. We want to be highlighting these differences to support you in getting the very best deal from your providers without the need to switch.

TalkTalk Broadband deals seem to be lower than those from other providers on average whilst those customers with Virgin broadband deals ought to be careful that their bill has not crept up as in some cases we have seen their highest bills double that of the lowest bills reported.

Table demonstrating broadband, and home phone price comparisons and disparities for TalkTalk and BT. Also showing disparities for broadband, home phone, and TV packages with Virgin Media and Sky.

The Telegraph challenged suppliers as part of their research. They reported,

“TalkTalk said it was “committed” to providing current and prospective customers with the best deals. Three said the prices it charges for different products vary over time depending on market conditions. BT and EE declined to comment.

A spokesman for Virgin Media said its deals can vary in price depending on the service, and some may include discounts for a limited period of time. He said customers can also get in touch at the end of their contract to check they’re on the best plan.

Sky said the survey “misrepresents the flexibility and choice” offered to customers.”

ismybillfair isn’t just for broadband. We also cover services including energy, mobile phones, car breakdown and boiler cover.


Is your bill fair?

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